🔁 Returns, Refunds & Cancellations ❗For Kitchen Products ❗

 

We want you to be satisfied with your purchase, but please read the information below carefully to understand your rights and our obligations.​​

 

🛑 Cancelling or Amending an Order (Before Delivery)​If you wish to cancel or make changes to an order before delivery, please contact:​The sales contact named on your invoice (bottom-left corner), or​

Our Customer Services team​We’ll do our best to accommodate changes, but this may not always be possible for made-to-order items.​​​

 

🚫 Non-Returnable Items (Unless Faulty)​The following items cannot be returned or cancelled once delivered, unless they are faulty:​Made-to-order or bespoke items (nearly all of our furniture is custom-made unless clearly listed as stock)​Ex-display or clearance goods​Mattresses (sealed in protective wrapping – once opened, they become non-returnable)​Flat-pack or pre-assembled goods that have been partially or fully assembled​​​

 

📦 Damaged Items​We take great care to pack and deliver your items in good condition.If your goods arrive damaged, you must contact Customer Services within 5 days of receipt with clear details of the issue.​Where damage is confirmed, we will: Attempt to repair or replace the item​In some cases, we may collect the goods for assessment and repair​Provide a refund if repair or replacement is not feasible​

 

⚠️ What’s Not Covered​We are not responsible for faults or damage caused by:​Normal wear and tear​Accidental or intentional damage​Improper use or installation​Failure to follow care or assembly instructions​Unauthorised repairs or modifications​

 

📭 Cancelling After Delivery​Once you receive the goods, you cannot cancel the order unless:​The goods are faulty, or​They are not as described​You are also responsible for taking reasonable care of the goods while they are in your possession. If items are returned damaged due to neglect or misuse, we may reduce the amount of any refund.​Unsure how many boxes your order includes?

 

 

📩 Message us — we’re happy to help!​

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Return Information  ❗For Bathroom Products ❗

 

True Value Kitchens is keen to make every single customer happy with our service and products, if you don’t want to keep it, you are allowed to return your order.

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Return procedure

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Email info@truevaluekitchens.co.uk with your order reference and explain what makes you return the order.

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Once we confirm your return is accepted, we will arrange a courier to pick the item back or you can use your own courier to return. It is your responsibility for return if you use your own courier or return by yourself,but you must book appointment to visit us.

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Acceptable reasons for return

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1. Must be in 180 days allowance

2. Must be damaged by transit or wrong item refused by customer

3. Item not the same as description,for example:wrong colour item

4. Faulty item or not fit for the purpose

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We charge for return by these reasons below:

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1. Changed your mind,no longer need it

2. Order a wrong item(including wrong colour/wrong size...etc)

3. Item is not in the original condition and not resalable

4. Return an item that is not belong to True Value Kitchens, we check every return before refunding your money

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